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We’d much sooner talk about
your business than ours, but, understandably, you want to know
who you are dealing with… so this bit’s about us.
• To provide our clients with a service
that exceeds all their expectations.
• To be part of their success.
• To be proud of what we do and enjoy
ourselves along the way.
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Rowena Barnwell FCCA MAAT
rowena@progress-accountants.co.uk
“We set up our own business from scratch in 1993, so we
know what it is like out there, and our advice is based on practical
experience as well as professional knowledge. I’m responsible
for the technical, professional and compliance side of our work
and head up most of our support team in this respect. My role
is to make sure that we act as a secure safety net for you and
your business,
helping you to reduce the burden of red tape and manage the
compliance of your tax, accounting and business affairs. I work
with many clients on their business plans and financial forecasting
needs, particularly with raising funds in mind. We are owner-managers
ourselves so our clients are precious to us. Consequently they
are the focus of everything that we do. We are a very modern
practice but we see nothing wrong with so-called ‘old
fashioned’ ideas of customer service.”
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Richard Brewin FCA
richard@progress-accountants.co.uk
“Rowena is right. Keeping clients at the very heart of
our business is what it is all about. We originally set up our
business because we were frustrated at the gap that existed
between accountants and their clients. We enjoy working with,
and alongside, our clients and see very little fun in a reactive,
distant role. I’m responsible for the advisory side of
the firm, concentrating on the issues that hold back clients’
businesses and the things that cost them time and money. The
success of our own business depends entirely on us helping our
clients to become successful themselves so we work with them
to create and carry out the actions that will lead to that success.
I’ve seen, and been involved in, hundreds of business
situations and I bring that outside perspective and knowledge
to the client’s business.
“We’ve recently changed our organisational
structure at progress from the traditional model involving
a management tier to a much flatter one where our team members
work direct with the partners. Businesses need to constantly
evolve and we believe that reducing the tiers leads to better
communication and a more effective client response.
To be totally
client focussed we have to deliver exactly what clients want,
when they want it, and, on occasions, when they didn’t
even know that they needed it! We therefore have to be knowledgeable,
professional and flexible. Our team is a mixture of youthful
enterprise, experience and sound professionalism, kept flexible
by mixing home-grown staff with the specialist expertise of
our independent strategic partners. It is important to us that
we work in a relaxed, friendly environment and this seems to
rub off onto our clients. We get told that we don’t seem
like other accountants and we take this as a compliment.”
Any
team member can be contacted in the first instance on info@progress-accountants.co.uk
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